KYC Policy

But not all players are reviewed in the same way. The company looks at the size of a transaction, the type of customer, and the overall risk profile. From this, three levels of due diligence are applied:

• Simplified Due Diligence (SDD): used when transactions are very small and risk is negligible;
• Customer Due Diligence (CDD): standard verification covering most accounts;
• Enhanced Due Diligence (EDD): created for unusually large deposits, any unusual cases, or high-risk clients.

So, the rule here is fully simple, it means the bigger is the risk, the stricter will be the control.

At certain points, full verification is unavoidable. If lifetime deposits pass EUR 2,000, verification is triggered automatically. And the same happens with every withdrawal (regardless of the amount requested). Here, if a transaction looks suspicious (for example, a sudden deposit of a large amount or any unusual activity) it also will demand full KYC verification. These rules are designed to ensure that risky transactions cannot go unnoticed.

Verification always includes personal details and clear proof. The platform usually asks for:

• Government-issued Photo ID (sometimes both sides);
• Selfie with the ID to confirm your identity;
• Proof of address, like a bank statement or utility bill;
• Proof of funds, often a photo of the payment card which is used.

Each document is then cross-checked to ensure it is genuine and matches the player’s account.

The following conditions must be met:

• Signature;
• Country of residence is not restricted (USA, UK, France, Germany, Australia, Spain, Netherlands, Austria, Comoros, Dutch West Indies, FATF blacklisted or sanctioned countries, or jurisdictions banned by Curaçao or the Anjouan Offshore Financial Authority);
• Full name matches the account name;
• Document is valid for at least three more months;
• The account holder is over 18.

Accepted documents include a bank statement or utility bill. Conditions are the following:

• Same restrictions on countries as above;
• Full name must match the name on ID;
• Date of issue must be within the last three months.

The photo must show:

• The same person as on the ID;
• The same document as provided earlier, with identical details (photo and ID number).

For card payments:

• A photo of the front and back of the card is required;
• Only the first 6 and last 4 digits should be visible (and the CVV code must be hidden);
• The cardholder’s name must match the account owner’s name;
• If the card has a signature strip, it must be signed.

If verification is unsuccessful, the reason is recorded, and a support ticket is created. The ticket number and explanation are then shared with the user. Once all valid documents are received, the account is approved.

KYC reviews are usually completed within 48 hours (delays are possible if information is missing, but users are informed).