Refund Policy

Refunds are rare, but may be approved if:

• A deposit failed due to a technical or banking error and was not used for gaming;
• A duplicate payment was made by mistake;
• The account was hacked, and unauthorized transactions were reported quickly.

Refunds are not issued for losing bets, dissatisfaction with results, failure to meet bonus rules, or deposits made before self-exclusion took effect.

To request a refund, contact our support team at [email protected] within 24 hours of the transaction.

Include your full name, registered email, date and time of the transaction, payment details, and a short explanation.

Besides, the Company may ask for further documents before deciding.

Each case is reviewed individually. Investigation may take up to 7 business days. If approved eventually, refunds are sent back to the original payment method. The timeframe depends on your bank or provider. If rejected, you will be notified why.

Starting a refund without contacting support can lead to account blocking or closure. Fraudulent use of this Policy (like trying to claim refunds for completed bets) results in immediate account closure and possible legal action.

If a refund request is received after self-exclusion, the Company reviews it. Deposits made before the exclusion may be refunded at the Company’s discretion. Bonuses, free spins, or promotional funds already used are not refundable.

This Policy does not limit your legal rights. The Company may change or suspend it at any time. Disputes are resolved under the governing law in the site’s Terms and Conditions.

For any questions, contact the support team at [email protected].